Home / Help centre

How can we help?

Setup, activation, tap and scan problems, orders and delivery. Search, or start with a topic.

Start with a topic

Activation in six steps.

Where the link lives and how to copy it.

Position, locked screens and glare.

Update the link without touching the plate.

Dispatch, tracking and returns.

Units, names and locations.

Short, complete answers for setting up and running your Digicue product.

Where the link to your business’s Google review form lives, and how to copy it.

The six steps from unboxing to a working plate, in about five minutes.

What to check when a tap or scan does not open your destination.

Update the link your plate opens without touching the plate.

How 3 and 5 packs work: every plate is its own unit with its own code.

Where plates get used, and how to mount one with the strip supplied.

Still stuck?

If the guides do not cover it, contact us with your order number or the product number printed on the unit and we will sort it out.

Activation, destinations and activity live in the Customer Portal at tap.digicue.com.au.