Home / How it works
Four steps for you. One tap for your customers.
Order your product. Activate it when it arrives. Add your destination. Test it before putting it to work.
For you, the buyer
From order to first tap
Order
Choose your product and pack. Orders placed before the daily cut-off are dispatched from Melbourne the same business day.
Receive
Each plate arrives with an adhesive mounting strip, its activation code printed on the plate, and a quick start card.
Activate
Tap or scan the plate. The Customer Portal at tap.digicue.com.au opens. Confirm the activation code, sign in or create an owner account, and add the destination customers will open. Allow about five minutes.
Place
Test it with your own phone, then put it where customers can easily see and reach it.
For your customers
Tap or scan. That is the whole thing.
A customer holds their phone against the plate, or points the camera at the QR code. Your destination opens in their browser: your Google review form for review products, your Connect Hub for Connect products.
They can choose to leave a review. No Digicue app required. Customers need to be signed in to Google to post a review.
- Works with most recent iPhones and Android phones that read NFC. Every plate and card also carries a printed QR code, so a phone camera works as the fallback. The phone needs an internet connection to open the link.
- The plate needs no power or charging.
- NFC is the same technology as tap-to-pay.
What happens in the portal
Activation is six short steps in the Customer Portal at tap.digicue.com.au.
Identify the unit
Tapping or scanning tells the portal which plate you are holding.
Confirm the code
Enter the activation code printed on the plate.
Owner account
Sign in, or create one. One account holds all your units.
Destination
Paste your Google review link, or set up your Connect Hub.
Save
Wait for the saved confirmation.
Test
Tap it yourself. When the right page opens, place it.
Included
See that it is being used
Eligible NFC/QR products include tap and scan analytics in the Customer Portal: how many times each unit was tapped or scanned, by day and by location.
Activity shows interactions with your Digicue product. A tap or scan does not confirm that a Google review was posted.
- Taps and scans, shown separately
- By day, by unit and by business location
- Not included on the Card Stand, which has no chip
Common questions
How long does setup take?
Allow about five minutes for the first plate. Extra plates in a pack are quicker because your account already exists.
Do I need to send Digicue my review link?
No. You add it yourself in the Customer Portal during activation, and you can change it any time.
Which phones work?
Works with most recent iPhones and Android phones that read NFC. Every plate and card also carries a printed QR code, so a phone camera works as the fallback. The phone needs an internet connection to open the link.
What if I have several locations?
Each plate is its own unit. Assign each to a business location in the portal and activity is grouped by location.
Choose a plate
Packs of 1, 3 and 5. Same-day dispatch from Melbourne.