Privacy policy

If you have any questions, email us at [email protected] .

This Privacy Policy explains how Digicue (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you use the Digicue Scan website (“Website”) or purchase from us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information we collect

We may collect personal information including:

• name
• email address
• phone number
• billing and delivery address
• order and purchase details
• payment status and transaction references (note: we do not store full card details)
• communications you send us (emails, messages, support requests)
• device and usage data (IP address, browser type, pages viewed, referring site, approximate location)
• any information you choose to provide when contacting us or using forms on the Website

How we collect personal information

We collect information when you:

• place an order or attempt to check out
• create an account (if available)
• subscribe to marketing updates
• contact us by email or through the Website
• browse the Website (through cookies and similar technologies)
• interact with our ads or social media pages (where applicable)

Why we collect and use personal information

We use your personal information to:

• process and fulfil orders (including delivery and returns)
• communicate with you about your order, account or enquiries
• provide customer support and manage warranty or returns requests
• improve our Website, products and customer experience
• send marketing messages (only where permitted by law and your preferences)
• detect and prevent fraud, misuse and security incidents
• comply with legal and regulatory obligations

Marketing communications

We may send you marketing emails if you have opted in, or where we are permitted to do so under Australian law (for example, where you have purchased from us and the marketing relates to similar products/services).

You can opt out at any time by using the unsubscribe link in our emails or contacting [email protected] .

Cookies and analytics

We use cookies and similar technologies to help the Website function, remember preferences, understand traffic, and improve performance.

We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our Website. These providers may collect information such as IP address, device identifiers and browsing activity. You can manage cookies through your browser settings, but disabling cookies may affect Website functionality.

Payments

Payments are processed by third-party payment providers. We do not store your full credit card details. Your payment information is handled securely by the payment provider according to their policies.

Who we share personal information with

We may share your personal information with trusted third parties where needed to operate our business, including:

• shipping and logistics providers (to deliver your order)
• payment providers (to process payments)
• eCommerce and website platforms (to run the Website and store orders)
• customer support tools (to manage enquiries)
• analytics and advertising providers (to measure performance and improve marketing)
• professional advisers (accountants, lawyers) where necessary
• government agencies or regulators where required by law

We only share information that is reasonably necessary for these purposes.

Overseas disclosures

Some third-party providers we use may store or process information outside Australia (for example, cloud hosting, email delivery, analytics, advertising platforms). Where this occurs, we take reasonable steps to ensure your personal information is handled in a way that is consistent with Australian privacy laws.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure systems, access controls, and reputable third-party platforms.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep personal information

We keep personal information only for as long as necessary to provide our services, meet legal and accounting requirements, resolve disputes, and enforce our policies.

Accessing and correcting your information

You can request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.

To request access or a correction, email [email protected] .

Complaints

If you believe we have breached your privacy, contact us at [email protected] with details of your complaint. We will respond within a reasonable timeframe and work with you to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-party links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on the Website. Continued use of the Website means you accept the updated policy.

Contact

If you have any questions, email us at [email protected] .

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