Free shipping on orders over $50 | Proudly Australian owned | We price match Australian retailers
Free shipping over $50 | Proudly Australian owned
Free shipping on orders over $50 | Proudly Australian owned | We price match Australian retailers Free shipping over $50 | Proudly Australian owned
Home / Shipping and returns
The store policies below reuse the current published policy wording. Layout only — no change to legal meaning.
If you have any questions, email us at [email protected] .
This Shipping Policy applies to purchases made through the Digicue Scan website (“we”, “us”, “our”). By placing an order, you agree to the shipping terms below.
We ship to the locations shown at checkout. If your address is outside our listed shipping zones, you may not be able to place an order online.
We aim to dispatch orders as quickly as possible. Dispatch timeframes shown on the Website are estimates only and may vary during busy periods, promotions, public holidays, or due to stock availability.
Our products are Australian made and designed and produced in small batches to maintain quality. This means some items may take slightly longer to dispatch depending on the batch schedule, quality checks, and availability.
Delivery timeframes displayed at checkout or on the Website are estimates provided by shipping carriers. Actual delivery times can vary due to factors outside our control, including carrier delays, weather events, peak seasons, or service disruptions.
Shipping costs are shown at checkout before you confirm payment. Where free shipping is offered, it applies only when stated at checkout and may be limited to certain products, locations, or order values.
It is your responsibility to ensure your shipping address is correct at checkout (including unit number, street number, suburb, state, and postcode).
We are not responsible or liable for orders delivered to an incorrect address entered by you. If an order is returned to us because the address was incorrect or incomplete, you may be required to pay additional shipping charges for re-delivery. If the parcel is not returned to us (for example, it is delivered to the address entered), we may not be able to recover it.
If you notice an error in your address, contact us immediately. We will do our best to update it before dispatch, but we cannot guarantee changes can be made once an order is processed or shipped.
Where available, tracking details will be provided once your order has been dispatched.
If tracking shows your parcel as delivered but you cannot locate it, please check with anyone at the delivery address and with your local post office or carrier depot first. If it is still missing, contact us as soon as possible so we can assist with a carrier investigation.
If your order arrives damaged, or your parcel appears to have been damaged in transit, please contact us within 7 days of delivery and include:
We allow 7 days because we understand everyone is busy and we want to be fair.
If you choose or request authority to leave (where the carrier supports it), you accept responsibility for the parcel once it is marked delivered to the nominated address. We recommend using a secure delivery location.
If you receive the wrong item, contact us within 7 days of delivery with your order number and photos (if applicable). We will organise the correct resolution as quickly as possible.
If you have any questions, email us at [email protected] .
Free Worldwide shippingOn all orders above $50
Easy 30 days returns30 days money back guarantee
International WarrantyOffered in the country of usage
100% Secure CheckoutAMEX / MasterCard / Visa
If you have any questions, email us at [email protected] .
This Refunds & Returns Policy applies to purchases made through the Digicue Scan website (“we”, “us”, “our”). It is designed to be fair and clear, and it operates alongside your rights under Australian Consumer Law.
We offer change-of-mind returns because we want everyone to love their Digicue Scan products.
You can request a change-of-mind return within 30 days from the delivery date, provided the item:
If the item has been opened, used, assembled, installed, damaged after delivery, or is not in resalable condition, we may decline the return.
For change-of-mind returns:
If your original order had free shipping, a $5 admin fee will be deducted from your refund to cover handling and processing.
A restocking fee applies to all approved change-of-mind returns. The restocking fee will be advised when your return is approved (based on the item and order type) and will be deducted from the refund.
We do not offer exchanges. If you need a different item, please return your original order (if eligible) and place a new order.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
If an item is faulty, arrives damaged, or you received the wrong item, please contact us within 7 days of delivery so we can sort it out quickly. We allow 7 days because we understand everyone is busy.
When the issue is confirmed:
Change-of-mind returns are not accepted for:
This does not limit your rights under Australian Consumer Law if a product is faulty, not as described, or otherwise fails to meet consumer guarantees.
Please email us before sending anything back. Returns sent without approval may be delayed or refused.
Email [email protected] and include:
If your return is approved, we will email you the return instructions.
Once we receive your returned item, we will inspect it to confirm it meets the return conditions.
Approved refunds are processed to the original payment method within 3–5 business days after inspection. Banks/payment providers may take additional time to finalise the transaction.
If you have any questions, email us at [email protected] .
Free Worldwide shippingOn all orders above $50
Easy 30 days returns30 days money back guarantee
International WarrantyOffered in the country of usage
100% Secure CheckoutAMEX / MasterCard / Visa
