01
Dispatch
Orders placed before the daily cut-off are dispatched from Melbourne the same business day. Dispatch is when your parcel leaves us; delivery time depends on the carrier and your location and is shown separately.
Home / Policies
Shipping and returns
This page summarises the policy as it applies to orders on scan.digicue.com.au. The full approved policy text is the reference for any claim.
02
Free shipping
Shipping is free on orders over $50. Orders under the threshold are charged the standard rate shown at checkout.
03
Change-of-mind returns
You can return an unused product within 30 days of delivery for a change of mind, subject to the conditions in the full returns policy.
04
Faulty products
If a product is faulty, contact us with your order number and a description. Consumer guarantees under Australian Consumer Law apply in addition to any warranty.
05
Need help with an order?
Contact us with your order number and we will sort it out.