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Check-out is the last conversation guests have with your team. A plate at reception makes it simple for a guest to open your Google review form before they leave.
Where the plate works
Two or three spots that suit this setting. Pick the one where customers naturally pause.
Reception at check-out
Facing the guest, beside the terminal.
Concierge or breakfast host stand
A second natural stop for guests who settle their bill in advance.
A neutral invitation
“If you’d like to leave a Google review, you can tap or scan the plate.” No discounts, upgrades or incentives should be offered for reviews.
The plate does the asking. Customers who want to share their experience can; nobody is pressed, and no rating is suggested or pre-selected.
- Keep the ask optional and after the interaction
- No incentives or gated reviews
- No Digicue app required. Customers need to be signed in to Google to post a review.
Setup
From order to first tap
Order
Choose your product and pack. Orders placed before the daily cut-off are dispatched from Melbourne the same business day.
Receive
Each plate arrives with an adhesive mounting strip, its activation code printed on the plate, and a quick start card.
Activate
Tap or scan the plate. The Customer Portal at tap.digicue.com.au opens. Confirm the activation code, sign in or create an owner account, and add the destination customers will open. Allow about five minutes.
Place
Test it with your own phone, then put it where customers can easily see and reach it.
Questions from this industry
Can guests tap from their room?
Plates are for shared spaces. Guests tap or scan at the plate itself.
Do we need one per property?
Yes, one plate per reception point. Assign each to its property in the Customer Portal.
Does a tap count as a review?
No. Activity shows that the plate was tapped or scanned. A tap or scan does not confirm that a review was posted.
Ready to set one up?
Choose a pack, activate it when it arrives, place it where customers finish up.